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PAY AS YOU GO RESELLER FREQUENTLY ASKED QUESTIONS
1. Who can apply for
a PAYG Reseller Account?
Anyone can apply for a
PAYG Reseller account. As long as you have hosting with L&M Hosting, or wait
until you require your first hosting account for a client. Basically all we
require is for you to be a client already. The account that you buy does not
actually have to be for your own personal use.
2. What kind of servers
do you run?
All servers are more or
less of the same specifications, using nothing lower than Pentium IV 3.2GHz
(with hyper-threading)
2GB ECC-Registered DDR Memory
2 x 200GB Seagate SATA Hard-Disks
3ware RAID1 Controller (fault-tolerant disk space).
3. I need a custom package,
can you do that?
We always try to meet the
needs of every user. So if you need something more specific, get in touch and
we will give you a price. This is the same for both one off packages and even
making your own sized packages to sell.
4. Do you supply any
script that will allow me to sell hosting on my site?
This
is something that we do not (as a company) build and maintain, but yes, we have
scripts from developers that we work with almost on a daily basis. We recommend
them to new PAYG Resellers as it makes their sites so much more functional and
simple for clients wishing to place an online purchase. Contact the support
team for the latest version of software available and pricing.
5. Can i accept credit
card details on your servers?
The idea
of holding credit card details on any server is frowned about for obvious reasons.
However some companies must have the ability to do this to best provider their
service. Therefore we do allow such sensitive data to be stored, but only by
the strict guidelines we supply.
6. Are your reseller
packages anonymous?
Yes!
The PAYG Reseller Packages can be branded with your own name servers, logo on
the control panel and more. It is a completely white label service keeping us
well out of sight. That is why the L&M Hosting Exclusive PAYG Reseller is
so popular.
7. Which control panel
do you offer to your clients?
We issue every PAYG Reseller
client with a plesk end user control panel. We also set up the PAYG Reseller
account owner their very own brandable control panel. You will not be given
access to the control panel, unless arranged by our support staff in advance.
8. Do i need a certain
kind of special software to use your hosting?
No. There
is no special software required. We do issue software such as a web browser
and Internet Explorer tool bar if clients choose to use them.
9. Which platform are
your servers?
We currently
use Redhat (Linux 2.4.20-021stab028.7.777-enterprise).
10. Do you support
PHP or ASP?
The
server allows both php and Apache ASP. PHP is the language we focus on along
with supplying MySQL databases.
11. How reliable is
your network?
 Fortress
ITX (our Chosen Data Centre) offers fast, reliable connectivity to the internet
via an MCI OC48 Full Sonnet Ring and dual OC192. Dedicated, secure space in
a Fortress ITX Internet Service Exchange ensures 100% power availability and
100% network connectivity.
12. Do you have a money
back guarantee?
L&M Hosting promote
a 30 day money back guarantee on faulty services that remain faulty for a period
of more than 24 hours. More details about this can be found in our Terms And
Conditions.
13. What is the average
response time of your support team?
We aim to reply within
3 - 4 hours with a resolution in place within 12 hours. Some circumstances makes
this impossible, but we do rarely take longer than 12 hours to resolve any problems.
The PAYG Reseller program rarely has any problems as it's not a technical involvement,
but actual client deals will be where most support requests come from.
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